Probest Inner Water Analysis Monitoring Products Application Specification Training

Rooted in quality, empowered by knowledge, and served by service --PROBEST guards quality and reputation with its heart

In the precision instrument industry, “quality” is the lifeline, ‘professionalism’ is the passport, and “service” is the touchstone.  For PROBEST, these three are never slogans, but development genes integrated into the corporate bloodline. From every parameter calibration in the R&D workshop, to every technical sharing in the training classroom, to every problem response in the customer site, the company has always taken “extreme” as the standard, and interpreted the depth of quality, knowledge and service with actions. Quality as the foundation, building a strong product lifeline

“The precision of a water quality analyzer may directly affect the customer's experimental conclusions and decision-making direction, quality is always an insurmountable red line.” This is the quality concept established by PROBEST at the beginning of its establishment. In order to guard this red line, the company has built a whole-process quality control system from R&D to delivery, and implanted “quality consciousness” into every link. In the R&D stage, the technical team benchmarks against the highest international standards, and each parameter has been verified through hundreds of experiments, from the selection of core components to the optimization of algorithm models. In the production workshop, the Internet of Things (IoT) monitoring system tracks the assembly precision in real time, and the quality inspectors holding high-precision testing equipment conduct at least three rounds of full performance tests on each device to ensure that the error is controlled within the industry's leading range. Even the last process before leaving the factory must pass the “extreme environment test” that simulates the real use scenarios of customers - 72 hours of continuous operation under high temperature, high humidity, strong interference and other complex conditions, and the data is stable before labeling out of the factory. This almost stringent standard has made PROBEST's water quality analyzers synonymous with “reliability” in the industry for more than a decade. Take knowledge as a wing, let professionalism become hard power

“Only when you understand the product thoroughly, can you let customers really use the product.” This is the basic requirement of PROBEST to its employees, and also the company's original intention of continuing to deepen product knowledge empowerment. From grass-roots sales to technical support, from newcomers to veterans, systematic product knowledge training has never ceased. In the special training of water quality analyzing instruments carried out by

this year, 60 sales, pre-sales and after-sales backbones participated in the training, 41 people completed the basic theoretical learning through the online platform, and 19 people participated in practical exercises in the workshop. The training content not only covers product technical parameters and operation guidelines, but also extends to the analysis of industry application scenarios - for example, how to match the customer's testing needs in the field of environmental protection monitoring, and how to optimize the maintenance cycle of the instrument in the industrial process. In addition to regular centralized training, the company has also built a “technical knowledge base” platform, real-time update of product iteration information, solutions to common problems, to support employees to access learning at any time. This “theoretical + practical + scenario-based” training mode, so that team members can not only accurately answer customers' technical questions, but also take the initiative to provide customers with “professional advice beyond expectations”, to truly realize from "sell products “ to the ”value" of the upgrade. Service-oriented, transferring value with temperature

“Products have a price, but services are priceless.” In PROBEST's view, the end of sales is not the end of cooperation, but the beginning of service. In order to let customers feel the “whole process without worry” experience, the company has created a full-cycle service system covering pre-sale, sale and after-sale. In the pre-sale stage, pre-sale engineers will go deep into the customer's site research, customize exclusive solutions according to the testing needs, site conditions, budget range, and even provide free sample testing services to Chinese customers, so that customers can “experience first, and then make a decision”. In the middle of the sale, the technical team door-to-door installation and commissioning, synchronized with the “one-on-one operation training”, to ensure that the customer's staff can independently complete the daily operation and basic maintenance. The most reassuring to customers is the after-sales response mechanism -- 7 × 24 hours online technical support and on-site support in China. Last year, an environmental protection monitoring station instrument failure, after-sales engineers drove 300 kilometers to the scene overnight, 3:00 a.m. to complete the repair, to ensure the smooth progress of the next day's important monitoring tasks. This “urgent customer” service attitude, so that customer satisfaction perennial remained at more than 98%, but also brought nearly 30% of the customer referral rate. From the “hard core standard” of quality control, to the “deep empowerment” of product knowledge, to the “temperature landing” of service system.

From the “hard core standard” of quality control, to the “in-depth empowerment” of product knowledge, to the “temperature landing” of the service system, every steadfastness of PROBEST points to the The same goal: to make customers feel professional and reliable in every aspect of using the products. This development path, rooted in quality, supported by knowledge and bonded by service, not only allows the company to stand firm in the fierce market competition, but also wins the trust of customers across time and the respect of peers. In the future, this pursuit of “excellence” will remain the core driving force for PROBEST's continuous growth.